Frequently Asked Questions
Find answers to common questions about our services, processes, and how we work.
G General
What is Techpatternscenter?
Techpatternscenter is a multi-division technology solutions company based in Ghana. We offer a wide range of services including software development, tech procurement, IT support, digital forensics, technology education, and executive tech support — all under one roof.
Where are you located?
We are headquartered in Ghana with a vision to serve clients across Africa and beyond. Many of our services are delivered remotely, allowing us to work with clients worldwide.
How do I get started?
Simply reach out through our contact page or email us at support@techpatternscenter.com. We'll discuss your needs and recommend the best solution for you.
S Services
What services do you offer?
We operate through seven specialized divisions: Systems (software development), Supply (tech procurement), Support (IT support), Intelligence (brokerage), Cyber (digital forensics), Academy (training), and Elite (executive tech support). We also offer technology advisory and consultancy services.
Do you build custom software?
Yes. Through our Techpatterns Systems division, we design and build custom software solutions, SaaS applications, web platforms, and mobile apps tailored to your specific business needs.
Can you help with hardware procurement?
Absolutely. Techpatterns Supply handles procurement of technology hardware, equipment, and software licenses. We source from trusted vendors to ensure quality and competitive pricing.
Do you offer ongoing IT support?
Yes. Techpatterns Support provides managed IT services, help desk support, system maintenance, and network management on a 24/7 basis.
P Process & Engagement
What is your typical project workflow?
Our process typically follows: initial consultation to understand your needs, proposal and quotation, project planning, execution with regular updates, quality assurance testing, delivery, and post-delivery support as needed.
How long does a software project take?
Project timelines vary depending on scope and complexity. A simple website might take 2-4 weeks, while a complex SaaS application could take several months. We provide estimated timelines during the proposal stage.
Do you sign NDAs?
Yes, we regularly sign Non-Disclosure Agreements with clients. We take confidentiality seriously and are happy to formalize this before discussing project details.
$ Pricing & Payments
How do you price your services?
Pricing depends on the service, scope, and complexity. We offer both fixed-price quotes for defined projects and hourly/time-based rates for ongoing work. Contact us for a custom quote tailored to your needs.
What payment methods do you accept?
We accept bank transfers, mobile money (for local clients), and other payment methods as agreed. Payment terms are specified in service agreements or invoices.
Do you require upfront payment?
For most projects, we require a deposit (typically 50%) before work begins, with the remaining balance due upon completion. Payment structures can be negotiated for larger or long-term projects.
? Support & Aftercare
What happens after my project is delivered?
We offer post-delivery support and maintenance packages. Depending on the project, this may include bug fixes, updates, hosting management, and technical support for a defined period.
How can I get technical support?
You can reach our support team via email at support@techpatternscenter.com, by phone at +233 262 000 900, or through the contact form on our website. For managed support clients, we offer priority response channels.
Do you offer training for delivered solutions?
Yes. Through Techpatterns Academy, we can provide training sessions for your team on any software or systems we deliver, as well as general technology training programs.
Still have questions?
We're here to help. Reach out and we'll get back to you as soon as possible.